1. Information We Collect
DelivEasy is designed to manage delivery logs for local merchants. We collect the minimum necessary data to provide our services:
- Account Details: Workspace name, administrator/user username, email address, password hash, and counter lock PINs.
- Delivery Records: Customer name, delivery address, bill/invoice number, amount, payment mode, and assignment details.
- GPS Location Data: Delivery agents share their coordinates (latitude, longitude, accuracy, and timestamp) through their browser/mobile app during active delivery sessions.
- Payment Log: Razorpay subscription reference IDs, payment status, and expirations. We do not store credit card, netbanking, or UPI credentials on our servers.
- Delivery Proof Photos: If Pro plan is active, we temporarily save photo proofs captured by agents.
2. Database Isolation & Tenancy
Every workspace registered on our platform is assigned a dedicated SQLite database file. This database is completely separate from other workspaces, ensuring your records, agent rosters, and client lists remain fully isolated and private.
3. How We Use Your Data
We use the collected information only to power delivery management features:
- Displaying assigned checks on the Agent Task screen.
- Rendering live agent tracking pins on the Admin/Receiver Live Map.
- Reconciling cash and online collections for counter settlements.
- Managing Razorpay recurring subscription checks.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your data to third parties. We share transaction logs with Razorpay to process payments. GPS maps are rendered locally using Leaflet/OpenStreetMap. Photo uploads are saved directly on isolated Cloudflare R2 object stores.
5. Data Retention & Purging Policies
We enforce strict data retention rules to protect client privacy and optimize storage:
- GPS Location Pins: Agent coordinates are automatically deleted from the database 4 hours after a delivery session concludes.
- Completed Deliveries: Received (Cash/Online) delivery rows older than 30 days are automatically deleted from the database daily. Credit, Unpaid, and Pending items are kept until manually cleared.
- Account Removal: Administrator profiles and workspace files are stored permanently until the workspace is cleared or deleted.
6. User Controls & Export Rights
Workspace administrators have complete control over their database. From the settings panel, you can:
- Export your entire delivery and customer logs to a CSV file.
- Manually clear delivery data, agent lists, or receiver configurations.
7. Security Safeguards
We implement appropriate physical and electronic measures to secure user databases, including Express rate limits, JWT session authentication, and bcrypt password hashing. However, you are responsible for maintaining the privacy of your account logins and counter PINs.
8. Changes to this Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.