Terms of Service

1. Acceptance of Terms

By creating a workspace or using the services provided by DelivEasy ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, you must not use or access our application or site.

2. Description of Service

DelivEasy provides a multi-tenant cloud-based delivery management system for local merchants and stores. Features include isolated database storage per workspace, payment reporting, receiver counter settlements, agent location tracking, and printable reports.

3. Account Registration & Security

• You must register a workspace name, which creates an isolated SQLite database file.
• You are responsible for protecting your administrator and user account credentials (usernames, passwords, and counter settlement PINs).
• You must notify us immediately of any unauthorized access to your workspace.

4. Subscription Plans & Fees

We charge a flat monthly fee to maintain workspace hosting, database storage, and map/GPS utilities:

• Starter Plan: ₹500 per month per workspace. Access to core delivery tracking and reports.
• Pro Plan: ₹1000 per month per workspace. Includes all Starter features plus Live GPS agent tracking and photo proof-of-delivery upload support.
• Subscriptions are processed securely via our integration with Razorpay. Subscriptions must be renewed monthly. Failure to renew will result in the suspension of access (paywall overlay) until the payment is cleared.

5. Data Privacy & Ownership

You retain full ownership of the data in your tenant database (including delivery history, agent listings, and client details). We act only as a processor. Your data is isolated and is never sold, shared, or compiled for marketing. Active location points are auto-purged from our records after 4 hours. Completed delivery records older than 30 days are subject to automatic cleanup to maintain system integrity.

6. Acceptable Use Policy

You agree not to use the service for:

• Any illegal purpose, including the delivery of prohibited, contraband, or dangerous substances.
• Bypassing system security, reverse-engineering our codebase, or creating automated script queries.
• Impersonating other stores, brands, or business entities.

7. Disclaimer of Warranties

DelivEasy is provided on an "as is" and "as available" basis. We make no warranty that the service will be entirely uninterrupted, error-free, or compatible with all web browsers or mobile hardware. Network issues, GPS inaccuracies on agent devices, and offline caching inconsistencies are outside our immediate liability.

8. Limitation of Liability

In no event shall DelivEasy, its developers, or owners be liable for any indirect, incidental, special, or consequential damages (including loss of profits, revenue, or business data) arising out of or in connection with the use of our services.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the appropriate courts in India.